Privacy Policy

1Introduction & Acceptance

Frenzy Meet ("we", "our", or "us") is dedicated to safeguarding your privacy and protecting your personal data. This Privacy Policy explains what information we collect, how it is used, stored, and shared when you access or use the Frenzy Meet mobile application, website, and related services.

By creating an account or using Frenzy Meet, you acknowledge that you have read, understood, and agree to the collection and handling of your information as described in this policy, alongside our Terms & Conditions, Community Guidelines, and CSAE Policy.

2Information We Collect

We collect information to provide, maintain, protect, and enhance your user experience. This includes:

• Account & Profile Information: Name, phone number, email address, date of birth / age, profile picture, gender, bio, and account credentials.
• Live Streaming & Communication Data: Live video and audio streams, text chat messages, comments, reactions, virtual gifts sent and received, and customer support inquiries.
• Device & Technical Information: Device model, operating system version, unique device identifiers (Android ID, GAID), IP address, network carrier, system language, crash reports, and performance logs.
• Transaction & Coin Purchase Data: In-app coin purchase records, order IDs, timestamps, and payment status (note: actual payment details like credit cards or UPI credentials are processed securely via Google Play / authorized payment processors and never stored directly on our servers).

3How We Use Your Information

We use the data we collect for the following key purposes:

• Service Delivery: Enabling live video and audio streaming, real-time messaging, creator discovery, matching, and virtual gift transactions.
• Safety & Content Moderation: Detecting, preventing, and addressing harassment, explicit or non-consensual content, fraud, child safety violations, and harmful behaviors.
• Account Security & Authentication: Verifying user identity, preventing duplicate or bot accounts, stopping spam, and securing account access.
• Analytics & Platform Optimization: Understanding usage patterns, reducing streaming latency, resolving technical bugs, and developing new features.

4Camera, Microphone & Device Permissions

To deliver real-time interactive experiences, Frenzy Meet may request access to certain device features:

• Camera & Microphone: Required only when you host or participate in live streams, video calls, or record audio. Permissions are accessed exclusively during active interactive sessions.
• Photos & Media Storage: Required if you upload profile pictures, stream cover images, or submit verification/support attachments.
• Push Notifications: Used to notify you about live streams, direct messages, coin updates, and safety alerts (which can be customized or disabled in your device settings).

5Content Monitoring & Moderation

To preserve a safe, respectful, and family-friendly environment, user-generated streams, public chat rooms, and uploaded media are monitored using automated detection tools and dedicated human review teams.

6Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to third parties for advertising or commercial purposes. We share data only in the following limited circumstances:

• Service Providers: Trusted cloud infrastructure (e.g., AWS), real-time communication providers, analytics partners, and Google Play In-App Billing, all operating under strict confidentiality obligations.
• Legal & Safety Compliance: When required by law, subpoena, or valid legal process, or to prevent imminent physical harm, fraud, or violations of platform safety.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, user information may be transferred with appropriate safeguards.

7Data Security & Retention

We apply robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse:

• All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL encryption.
• Access to user data is strictly restricted to authorized personnel who need the information to perform operational or moderation duties.
• Personal data is retained only for as long as necessary to provide services, comply with legal requirements, and resolve disputes.

8Your Privacy Rights & Choices

You have full control over your personal information on Frenzy Meet:

• Access & Update: You can view and update your profile details and preferences directly from within the app settings.
• Account Deletion: You can permanently delete your account and associated personal data at any time by contacting our support team at support@frenzymeet.com.
• Permissions Control: You can modify or revoke app permissions (such as Camera, Microphone, or Notifications) at any time through your device settings.

9Age Restrictions & Minor Protection

Frenzy Meet is strictly restricted to individuals aged 18 and older. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that a minor under 18 has registered an account or provided personal information, we will immediately take steps to terminate the account and purge their data. For more details on child safety, please consult our CSAE Policy.

10Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements to our platform, changes in technology, or legal requirements. When updates occur, we will revise the "Last updated" date at the top of this page. Your continued use of Frenzy Meet following any changes constitutes your agreement to the revised policy.

11Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

• Email: support@frenzymeet.com
• Platform: Frenzy Meet App